Frequently Asked Questions

We offer no-questions-asked refunds to all customers within 07 Days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

After the payment process is completed, we will send you an email receipt with all order and download information, so you can download the installation package and use it for your website.
In addition, you can instantly download the product from the download area

Credit card, Debit Card & Online payment transaction will be taken care of by our trusted partners MolPay. They are trusted professionals in the industry with a very secure and reliable system. If you enqcounter any trouble with the payment process, please contact us via email (

Our vendors are advised to pack and ship the items the same day or within 24 hours of order placement. Delivery to your address depends on the shipping provider. EasyParcel can take anywhere from 1-4 days for West Malaysia.

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions from 9am to 6pm Monday to Friday!

Yes of course! Our website is equipped with latest security certificates and your information is kept highly secured and no payment information is kept by – Payments are processed via secure and known payment gateways.

You may reset your password by using either your Email/Mobile number.

View the steps below as a guidance to reset your password:

Step 1: Fill up your Email/Mobile number at the log in page and click on ‘Forget Password’.

Step 2: Fill up your Email/Mobile number and click the ‘Reset Password’ button.

Step 3: Select your preferred verification method at the Security Verification page.

Jomcliq collects information such as your name, mobile number, email address, shipping address, bank and payment details, any images or comments that you post on the Jomcliq’s platform, as well as other related information.

We collect them through your usage of the platform such as when you post reviews, images or any other content.

Click here to read our Privacy Policy.

Reach out to our Customer Service as soon as you can, and our agents will assist you. To do so, click here and fill up the form given. Select ‘I did not make any transaction, I think my account got hacked’ as the reason. You will receive a call from one of our agents once they have received the form.

Whatsapp Support

Quick Links

Couldn't Find an answer? Contact us! Support Center

If you have any questions or concerns, please feel to contact our friendly staff who would love to assist you!

  • 05-G-01 One Sunrise City Biz Centre,No 5 Jalan Puchong Mesra 3, Off Jalan Puchong, 58200 Kuala Lumpur
  • Email:
  • Hotline: +601132270777

Contact us!